Chandrima Ghosh

Streamlined procurement and inventory management processes, including vendor negotiations that achieved 10% cost savings on packaging materials.

Directed daily retail operations, coordinating staff and enhancing customer handling, which reduced retail inventory mismatch through a manual stock audit process.

Managed end-to-end B2B and B2C sales order fulfillment and delivery logistics, ensuring timely and accurate distribution to clients.

Contributed to pricing strategies and executed local marketing promotions, including a Diwali campaign that boosted monthly revenue by 18% for umbrella sales.

Analyzed sales performance data and contributed to cost control planning, identifying opportunities for operational efficiency and profitability.

Facilitated the listing of products on diverse online platforms and marketplaces, expanding digital reach and product accessibility.

Developed and scheduled engaging social media content, significantly increasing product visibility and brand awareness.

Conducted performance analysis of marketing campaigns, providing data-driven insights for continuous improvement and optimization.

Collaborated with the sales team to execute targeted campaign initiatives, contributing to lead generation and customer acquisition efforts.

Managed customer enrollment processes and delivered essential post-enrollment support, ensuring a smooth and positive customer journey.

Assisted the in-store sales team in effectively managing customer queries and actively promoting sales offers.

Supported retail operations by managing shelf displays, conducting inventory updates, and providing billing assistance during peak hours.

Developed a practical understanding of comprehensive retail store operations and effective customer engagement strategies.