About
Highly motivated MBA Graduate with 2+ years of dynamic experience in end-to-end operations, sales, and retail management. Proven ability to drive efficiency and revenue growth, exemplified by reducing inventory mismatch through process improvements and boosting monthly revenue by 18% via strategic marketing campaigns. Adept in procurement, finance coordination, and customer service, with a strong foundation in business process optimization and vendor negotiation.
Work
Gopal Chandra Ghosh – Umbrella Manufacturing & Retail
|Operations and Sales Associate
Dhupguri, West Bengal, India
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Summary
Currently leads end-to-end operations and sales initiatives for a manufacturing and retail business, optimizing procurement, inventory, and customer engagement.
Highlights
Streamlined procurement and inventory management processes, including vendor negotiations that achieved 10% cost savings on packaging materials.
Directed daily retail operations, coordinating staff and enhancing customer handling, which reduced retail inventory mismatch through a manual stock audit process.
Managed end-to-end B2B and B2C sales order fulfillment and delivery logistics, ensuring timely and accurate distribution to clients.
Contributed to pricing strategies and executed local marketing promotions, including a Diwali campaign that boosted monthly revenue by 18% for umbrella sales.
Analyzed sales performance data and contributed to cost control planning, identifying opportunities for operational efficiency and profitability.
Explomart Pvt. Ltd.
|Sales Intern
Kolkata, West Bengal, India
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Summary
Supported sales and marketing efforts for an e-commerce platform, focusing on product visibility and campaign analysis.
Highlights
Facilitated the listing of products on diverse online platforms and marketplaces, expanding digital reach and product accessibility.
Developed and scheduled engaging social media content, significantly increasing product visibility and brand awareness.
Conducted performance analysis of marketing campaigns, providing data-driven insights for continuous improvement and optimization.
Collaborated with the sales team to execute targeted campaign initiatives, contributing to lead generation and customer acquisition efforts.
Managed customer enrollment processes and delivered essential post-enrollment support, ensuring a smooth and positive customer journey.
Big Bazaar (Future Group)
|Sales Intern
Silliguri, West Bengal, India
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Summary
Gained practical experience in retail sales operations and customer engagement within a fast-paced environment.
Highlights
Assisted the in-store sales team in effectively managing customer queries and actively promoting sales offers.
Supported retail operations by managing shelf displays, conducting inventory updates, and providing billing assistance during peak hours.
Developed a practical understanding of comprehensive retail store operations and effective customer engagement strategies.
Education
North Bengal University
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Master of Business Administration (MBA)
Marketing & Human Resource
Grade: 8.87/10 CGPA
Ananda Chandra College, University of North Bengal
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Bachelor of Arts (B.A.)
Arts
Grade: 71.5%
Skills
Business & Operations
Business Process Management, Retail Store Operations, Stock & Inventory Management, Documentation, Customer Enrollment & Support.
Marketing & Digital Skills
Product Listing on E-Commerce, Social Media Content Scheduling, Sales Support & Coordination, Market Research.
Soft Skills
Time Management, Team Coordination, Project Management, Employee Relation, Negotiation.